Vertex Carship Inc Privacy Policy
Welcome! At Vertex Carship Inc (“Vertex Carship”), we recognize that your privacy is crucial. In the course of providing our services, we gather and, in some instances, share information about you with third parties. This privacy policy (“Privacy Policy”) outlines what information we collect from you and how we safeguard it. By using this website and its content (“Site”) as well as our services, you agree to the terms outlined in the latest version of this Privacy Policy. We also recommend that you read our Terms of Use to understand the general rules about using this Site, along with any additional terms that may apply when you access specific services or materials on different areas of this Site. The terms “we,” “our,” and “us” refer to Vertex Carship and its affiliates. The terms “you,” “your,” “visitor,” and “user” refer to the individual accessing this Site and/or utilizing our services. This Privacy Policy is incorporated into and subject to the terms of Vertex Carship’s Site Terms of Use.
Minors
This Site is not intended for children, and we do not knowingly collect or maintain Personal Data from anyone under the age of 16. IF YOU ARE 16 YEARS OR YOUNGER, PLEASE DO NOT USE THIS SITE OR ANY OF ITS SERVICES AT ANY TIME FOR ANY REASON.
Types of Data we collect
Personal Data You Provide to Us
“Personal Data” is data that identifies an individual or relates to an identifiable individual or household. We collect Personal Data, such as your name, address, email address, phone number, zip code, car make/model, ship to and from location, and other information you provide to us when booking our services, requesting a quote for our services, or interacting with or through the Site. If you choose to apply for a job with us, we collect your name, address, resume (including your employment and education history), desired salary type, salary range, skills, who you were referred by and how you heard about us. If you establish a credit account with us or purchase any of our services, we may collect payment information as described below.
Your Usage of Our Site
We automatically track certain information about you based upon your use of our Site. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand and serve our users. This information may include device information (e.g., your web browser type and language), the URL that you just came from, which URL you next go to, what browser you are using, access times, geolocation data, your IP address, pages viewed, details about how you’ve used the Site and identifiers associated with cookies or other technologies that may uniquely identify your device or browser. We may combine this information with information obtained from other sources such as our third-party service providers along with quotes we provide to you to personalize the services we provide and the experience you have when interacting with us.
Your Posts
We may offer the ability to post messages on our Site. If you choose to post messages on our Site, we will collect such information about you as you may choose to disclose pursuant to your activities on the Site.
Your Communications & Correspondence
When you communicate with us via email, letters, or other personal correspondence (e.g., through the Site’s chat functionality), we may securely collect and store this information in a file specific to you. Communications with our customer service agents may also be recorded or monitored for quality assurance and to improve the services we provide. Please rest assured, Vertex Carship does not disclose your correspondence or personal information to any third party without your explicit consent.
Your Payment Information
When you establish a credit account or purchase services from Vertex Carship, we may collect payment information such as your credit card number, expiration date, and billing address. However, we do not recommend disclosing your credit card details to any agents via phone, text, or email, as Vertex Carship is not liable for the misuse or exposure of payment information shared outside secure channels. We are only responsible for the details provided during online purchases, web invoices, or official company payment methods. Vertex Carship is not liable for payments made to personal accounts or third-party agents. For assistance with payment issues, we encourage you to contact our billing department directly. Payments can be made via Cash App, Apple Pay, Google Pay, Zelle, wire transfer, direct bank transfer, Venmo, or our direct portal card system. Clients should always verify account details through official communication channels, including emailing billing@vertexcarship.com or calling (929) 999-7901 Ext 401.
Cookies
We use cookies on certain pages of our Site. A cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Cookies can be used to track a user’s steps or automatically generate a user’s password. Some features of our Site may only be available through the use of a cookie. Cookies can also help us provide information to you which is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most, but not all, cookies are automatically deleted at the end of a session. You may decline our cookies if your browser permits, although your use of the Site may then be restricted (as noted above). We use Google Analytics and other data collection tools (such as tracking pixels) to help us understand how the Site is used. If you would like to opt-out from the use of your information by Google analytics, you may use Google’s analytics opt-out browser add-on designed for this purpose.
How We Use Cookies
Like most providers of online services, Vertex Carship uses cookies for a number of reasons, like protecting your data and account, helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure, and just generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into one of the following categories.
| Category of Cookies | Why we use these cookies |
| Preferences | We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences. |
| Security | We use these cookies to help identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your username and password. |
| Performance | We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page. |
| Analytics | We use these cookies to help us improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks. |
| Advertising | We use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our services and on other Sites or mobile apps. |
Your Choices
Your browser or device may allow you to block or otherwise limit the use of cookies. But cookies are an important part of how our services work, so removing, rejecting, or limiting the use of them could affect the availability and functionality of our services.
Browser Cookies
Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.
Mobile Device Identifiers
Your mobile operating system may let you opt-out from having certain device identifiers used for interest-based advertising. You should refer to the instructions provided by your mobile device’s manufacturer; this information is typically available under the “settings” function of your mobile device. If your mobile device offers an uninstall process, you can always stop us from collecting information through the app by uninstalling our app.
What We Do With Your Information
To provide services to you
The data Vertex Carship owns is our internal information and information related to our business customers. Vertex Carship uses the Personal Data we collect to provide our services to you, including for our normal operating procedures and internal purposes, such as to track marketing effectiveness. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested services.
To provide the Site to you
We collect the information described above to provide the Site to you and to improve the Site, to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us. We also use such information for security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site.
Administrative Notices
We use your e-mail address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Site. If you do not wish to receive these communications, you may opt out of receiving these notices by emailing Vertex Carship at privacy@vertexcarship.com.
Mobile Subscriber Information
Your mobile information is collected solely for the purpose of providing our services and ensuring effective communication. Vertex Carship Inc guarantees that your mobile information WILL NEVER BE SHARED WITH OTHER PARTIES UNDER ANY CIRCUMSTANCES. This includes:
• No sharing with third parties.
• No sharing with affiliates.
• No use for marketing or promotional purposes without your explicit consent.
We are committed to safeguarding your mobile subscriber information and ensuring it is used strictly for the purpose you have authorized.
Text Messaging Terms and Privacy
Vertex Carship offers SMS services to streamline car transportation operations, providing timely updates and essential trip-related information to customers and drivers. We are committed to protecting your privacy and ensuring compliance with 2024 TCPA regulations and Campaign Registry guidelines. By opting into our SMS service, you consent to the collection, use, and safeguarding of your personal information as described in our Privacy Policy.
Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
- Phone Number: The mobile number provided during the opt-in process.
- Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
- Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
How We Use Your Information
We use your information to:
- Ensure compliance with federal regulations, including the TCPA.
- Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.
Use Case Details:
- Appointment Reminders:
SMS reminders will be sent to customers for scheduled pickups, including the date, time, and
location. These reminders ensure timely coordination and minimize scheduling errors.
- Trip Updates:
Real-time updates on vehicle arrival times, delays, and trip progress will be provided via SMS. These
updates offer customers accurate and timely information about their trips.
- Customer Support:
SMS will facilitate quick and direct communication between customers and Vertex Carship’s
support team, enabling prompt resolution of queries or concerns.
- Driver Coordination:
SMS will be used to share route details, special instructions, or any urgent changes directly
with drivers, ensuring smooth and efficient operations.
One-to-One Consent Requirement and Opt-In Process:
In compliance with FCC regulations (March 2024), your SMS opt-in applies exclusively to communications from Vertex Carship Inc. Consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon. Vertex Carship requires explicit customer consent before initiating text communications, which can be provided through various channels, including text messages, website forms, verbal agreements, or written authorization.
- How to Opt-In:
Customers can opt into text messaging services by providing their phone number during the
scheduling process or via a designated online form.
Frequency of Messages & Data Rates:
The SMS message frequency will vary. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.
- Appointment Reminders: Typically sent 1-2 times per scheduled trip.
- Trip Updates: Frequency may vary based on trip conditions, with an average of 1-3 messages per trip.
- Customer Support: On-demand, initiated by either the customer or the support team.
- Driver Coordination: Sent as needed, generally 1-2 messages per trip.
Opt-Out Instructions:
Customers can opt out of text messaging at any time by replying STOP to any SMS received. This action will immediately unsubscribe them from further messages.
- Resubscribe: To resume text communications, customers can reply START to any previous message or contact our support team.
- Additional Support:
- Help Requests: Customers can text HELP to any SMS received for assistance or contact support at:
- Email: support@vertexcarship.com
- Phone: (833) 886-0803
Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.
Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.
Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.
Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
- Email: support@vertexcarship.com
- Phone: (929) 999-7901
- Address: 2019 Scenic Hollow LN Richmond, TX 77469
Consent
By providing your phone number and clicking submit online, you agree to our Terms of Use and Privacy Policy, and authorize us to make or initiate sales calls, text messages and prerecorded voicemails to that phone number using an automated system. Your agreement is not a condition of purchasing any products, goods or services and you may opt out at any time or elect to do business with us over the phone. Message & data rates may apply.
Billing and Support
If you open a credit account with us through our Site, we use your address and billing information to bill you and provide associated support.
Dispute Resolution
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve disputes, troubleshoot problems, and enforce our Site Terms of Use.
We Dont Disclose Any Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Links to External Websites
Vertex Carship Inc is not responsible for the privacy policies of third parties or other Sites, even if they are linked to our Site. Vertex Carship Inc includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents. Please make sure you read their privacy policy before using those sites when you leave our Site.
Do Not Track
Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
How We Protect Your Personal Information
When Vertex Carship Inc is creating, maintaining, using or disseminating Personal Data we will take reasonable and appropriate measures designed to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the Personal Data. Vertex Carship Inc cannot and does not guarantee absolute protection and assumes no liability for any disclosure or loss of data in any case, especially due to transmission errors, unauthorized or bad actions of third parties such as hackers, or through no fault of ours. We cannot guarantee or promise that your Personal Data or private communications will remain private. For example, hackers or third parties may unlawfully intercept or access transmissions or private communications on our Site.
California Residents
If you are a resident of California, under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), you have the rights to:
- Know what Personal Data about you Vertex Carship Inc has collected, disclosed, or sold, if any, and to access your Personal Data.
- Delete your Personal Data.
- Correct your inaccurate Personal Data.
- Opt-out of the sale or sharing of your Personal Data.
- Limit the use and disclosure of your sensitive Personal Data.
- Not be discriminated against for exercising any of the aforementioned rights.
To exercise the rights described above, you must submit a verifiable request to us at the following contact information and providing the requested information
Contact number: (929) 999-7901
Email: privacy@VertexCarship.com
You may submit a request as frequently as you would like, but we are not required to respond to requests to provide Personal Data to you more than twice in any 12-month period.
To submit a verifiable request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the Personal Data that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are.
You may designate an authorized agent to make a request on your behalf by providing the agent with signed written permission to do so.
For example, we use Google Analytics to help us understand how our Site is used Vertex Carship Inc does not have actual knowledge that we sell or share Personal Data about minors under the age of 16.
Vertex Carship Inc does not collect sensitive Personal Data.
Vertex Carship Inc has collected, used, disclosed, sold and shared the following Personal Data in the preceding 12 months from you directly in the instances described in the “Types of Data we collect” section above.
Vertex Carship Inc will retain the Personal Data described above for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.
Nevada Residents
Under Nevada law, we do not sell your Personal Data. However, if you are a Nevada resident, you may submit a request that we not sell any Personal Data we have collected about you by contacting us as set forth below.
International transfer of Personal Data
Your Personal Data may be collected, transferred to and stored by us in the United States and by our affiliates in other countries where we operate. Therefore, your Personal Data may be processed outside the European Economic Area (EEA), and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA. In this event, we will ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.
EU Residents
You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA, these rights may include:
- To access your Personal Data held by us (right to access);
- To rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete (right to rectification);
- To erase/delete your Personal Data, to the extent permitted by applicable data protection laws (right to erasure; right to be forgotten);
- To restrict our processing of your Personal Data, to the extent permitted by law (right to restriction of processing);
- To transfer your Personal Data to another controller, to the extent possible (right to data portability);
- To object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object).
- Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“Automated Decision-Making”). Automated Decision-Making currently does not take place on our Sites; and
- To the extent we base the collection, processing and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.
You also have the right to lodge a complaint with a supervisory authority. If you wish to exercise any of the rights above, please contact us at privacy@Vertexcarship.com or at (929) 999 -7901.
We process Personal Data to pursue our legitimate business interest to operate the Site and provide our services as more specifically described in the section titled “What do we do with Your Information” above.
We will retain your Personal Data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation. Copies of information that you have updated, modified, or deleted will remain in our systems if applicable law requires us to retain it.
Governing Law
This Privacy Policy shall be governed by the laws of the State of Illinois without regard to its conflict of laws principles.
Notification of Changes
Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.