Vertex Carship Inc. Order Cancellation and Refund Policy

At Vertex Carship Inc., we are committed to providing reliable and high-quality car transportation services to our customers. We understand that unforeseen circumstances may necessitate changes to your plans, including order cancellations or refund requests. This policy outlines the terms and conditions governing cancellations and refunds to ensure transparency and mutual understanding between our company and valued clients. By placing an order with Vertex Carship Inc., you acknowledge and accept the terms of this policy.

1. Scope of the Policy

This cancellation and refund policy applies to all services provided by Vertex Carship Inc. It includes guidelines on cancellations, refund eligibility, and related conditions. The policy is applicable to individual and corporate customers who book car transportation services through any of our available channels, including our website, phone, or email.

2. Definitions

For clarity, the following definitions apply:

  • Order: The request placed by a customer for car transportation services.
  • Dispatch Date: The date agreed upon for the vehicle to begin transportation.
  • Carrier Assignment: The process of assigning a transportation provider to fulfill the order.
  • Force Majeure: Unforeseeable circumstances beyond our control that prevent the fulfillment of the service.

3. Order Cancellation Terms

3.1. Cancellation Prior to Carrier Assignment

  • Customers may cancel their order without penalty if no carrier has been assigned to the transportation request.
  • Cancellation requests must be submitted in writing to support@vertexcarship.com or by calling our customer support team at (929) 999-7901.

3.2. Cancellation After Carrier Assignment

  • Once a carrier has been assigned to your order, cancellation is no longer eligible for a refund.
  • A carrier assignment signifies that resources and logistics have been allocated for your transportation request. At this stage, Vertex Carship Inc. incurs costs that cannot be recovered.
  • Customers changing their mind after carrier assignment will not be entitled to a refund.

3.3. Cancellation Timeline and Fees

  • Orders canceled more than 7 days prior to the dispatch date are eligible for a refund, subject to an administrative fee.
  • Orders canceled 7 days or less prior to the dispatch date are not eligible for any refund.
  • Administrative fees for processing cancellations will be communicated at the time of the cancellation request.

4. Refund Policy

4.1. Refund Eligibility

Refunds are only applicable under the following circumstances:

  • The cancellation request is received more than 7 days prior to the dispatch date.
  • No carrier has been assigned to the order at the time of cancellation.

4.2. Non-Refundable Scenarios

  • Orders canceled within 7 days of the dispatch date are not eligible for a refund.
  • No refunds will be processed if a carrier has been assigned to the order.
  • Customers who change their mind after carrier assignment or after transportation has commenced will not receive a refund.
  • Refunds are not provided for delays, disruptions, or cancellations caused by force majeure events, such as adverse weather conditions, mechanical failures, or government regulations.

4.3. Refund Processing

  • Approved refunds will be processed within 14 business days from the date of approval.
  • Refunds will be issued to the original payment method used at the time of booking.
  • Administrative fees, service fees, or other charges incurred during the booking process are non-refundable.

4.4. Chargeback Policy

  • Vertex Carship Inc. does not support chargebacks as a means of resolving disputes.
  • We are committed to providing smooth and effective communication to address any concerns or issues. Customers are encouraged to contact us directly for resolution.
  • If a chargeback is initiated without prior communication or based on misleading claims, no refund will be provided.
  • In cases of fraudulent or baseless chargebacks, Vertex Carship Inc. will file a reputation rebuttal and pursue necessary actions to protect its interests.

5. Changes to Orders

5.1. Changes to Dispatch Dates or Transportation Details

  • Customers may request changes to the dispatch date or transportation details. Such requests are subject to carrier availability and additional fees.
  • Refunds will not be provided for changes requested after a carrier has been assigned.

5.2. Impact of Changes

  • Requested changes may result in delays to the transportation process.
  • Any additional costs arising from requested changes will be communicated and must be approved before proceeding.

6. Force Majeure

Vertex Carship Inc. is not liable for delays, disruptions, or cancellations caused by events beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Road closures or traffic incidents
  • Government restrictions or regulations
  • Labor strikes

7. Non-Transferable Orders

  • Orders are non-transferable and cannot be reassigned to another individual or entity.
  • The customer who placed the order is solely responsible for all communications, payments, and decisions related to the transportation.

8. Dispute Resolution

In the event of a dispute regarding cancellations or refunds, Vertex Carship Inc. encourages resolution through direct communication. If a resolution cannot be reached, disputes will be subject to arbitration in accordance with the laws of the state in which Vertex Carship Inc. operates.

9. Documentation Requirements

  • Customers requesting cancellations or refunds must provide their order number and proof of payment.
  • Additional documentation may be required to process certain requests.

10. Contact Information

For inquiries regarding cancellations or refunds, please contact:

11. Policy Updates

Vertex Carship Inc. reserves the right to update or modify this policy at any time. Customers are encouraged to review the policy regularly to stay informed of any changes.

Thank you for choosing Vertex Carship Inc. for your car transportation needs. We appreciate your understanding and cooperation in adhering to this policy.